Silva, Leandro Vedovato; Anholon, Rosley; Rampasso, … - In: Business Process Management Journal 26 (2019) 6, pp. 1525-1540
Purpose: The purpose of this paper is to evaluate the main factors that influence the organizational change in a steel company. Design/methodology/approach: The methodological procedures used were literature review and survey. The literature review allowed the listing of 24 factors and these...