Jacks, Tim; Palvia, Prashant; Schilhavy, Richard; Wang, Lei - In: Business Process Management Journal 17 (2011) 5, pp. 846-870
Purpose – Despite the constant stream of research investigating information technology (IT) business value, IT capabilities, and competitive advantage, researchers are calling for a more coherent understanding of the firm‐level impacts of IT, and how those firm‐level impacts can be...