In an exploding and fluctuating construction market, managers are facing a challenge, which is how to manage business on a wider scale and to utilize modern developments in information technology to promote productivity. The extraordinary development of telecommunications and computer technology...

Purpose – The main objective of this paper is to investigate the role of information technology (IT) in business process reengineering (BPR) and their interdependency in the organization, and also to provide a framework for facilitating BPR efforts through IT tools for leading the organization...

Purpose – Offshore outsourcing of non‐core business process has rapidly evolved as a ubiquitous organisational phenomenon. However, failure to follow a clear, systematic and effective outsourcing strategy to evaluate threats, uncertainties and numerous imponderables can cause global...

Purpose – To show that developing proprietary software is the best alternative for many small and medium‐sized enterprises (SMEs). Full control of the software makes it possible to remain flexible and dynamic, and to conform to the need of the customer at any time....

Purpose – This paper aims to describe how process reengineering, combined with the use of modern process‐oriented information technology, can lead to substantial improvements in terms of overall process quality. Design/methodology/approach – A real‐life case study from the financial...

Purpose – This paper aims to aid in understanding the motivations for information system (IS) outsourcing decision and its initial implementation at one of the top commercial banks in Malaysia. The scope of the study includes the motivating factors, the implementation strategy and managing the...

Purpose – The paper aims to propose a web‐based “intermediation hybrid architecture” for a workflow management system that integrates services by exploiting and combining the advantages of strict centralized topologies that use workflow engines, with totally distributed systems which use...

Purpose – The purpose of this paper is to offer an overall view of knowledge management challenges for global business via discussing the challenges and proposing theoretical and managerial implications. Design/methodology/approach – Based on a comprehensive literature review, the paper...

Purpose – The purpose of this paper is to evaluate the effectiveness of video‐conferencing as a suitable technology for business process reengineering (BPR) training of 12 health sector participants located in Prince Edward Island, Canada. Design/methodology/approach – An action research...

Purpose – Extensive literature on business process management suggests that organisations could enhance their overall performance by adopting a process view of business. However, there is a lack of empirical research in this field. The purpose of this paper is to investigate the understanding...