Purpose – The main objective of this paper is to investigate the role of information technology (IT) in business process reengineering (BPR) and their interdependency in the organization, and also to provide a framework for facilitating BPR efforts through IT tools for leading the organization...

Purpose – This paper aims to describe how process reengineering, combined with the use of modern process‐oriented information technology, can lead to substantial improvements in terms of overall process quality. Design/methodology/approach – A real‐life case study from the financial...

Purpose – The purpose of this paper is to evaluate the effectiveness of video‐conferencing as a suitable technology for business process reengineering (BPR) training of 12 health sector participants located in Prince Edward Island, Canada. Design/methodology/approach – An action research...

Purpose – Extensive literature on business process management suggests that organisations could enhance their overall performance by adopting a process view of business. However, there is a lack of empirical research in this field. The purpose of this paper is to investigate the understanding...

Many approaches are available and widely used to represent and design business processes. The axiomatic approach developed by Suh has not received much attention because it is taught primarily as a product design tool. In this paper, we share our experience in applying this approach to a product...

The main goal of the paper is to present the characteristics of business renovation efforts in Slovenia. Renovation is presented as the highest level of strategy for managing change that commonly cannot be handled by continuous improvement and reengineering methods or organizational...

This article discusses the benefits of applying structured, holistic analysis to human enterprises. It describes the Axum framework for enterprise architecture which the author developed as a tool for managing strategic change. This has been used successfully in many varied organisations such as...

Despite the widespread adoption of business process re‐engineering (BPR), it has in many cases repeatedly failed to deliver its promised results. The lack of integrated implementation approach to exploiting BPR is seen as one of the important reasons amongst others, behind BPR failures. Yet, a...

The literature contends that the lack of strategic business planning is a major drawback in the implementation of business process initiatives such as total quality management. In addition, it is evident that strategic planning firms achieve better performance than other firms. However,...