Purpose – Efforts made in extant literature to link the components of customer relationship management (CRM) strategy to its implementation are insufficient. This paper aims to provide insights on the core components of CRM and the implementation of CRM strategy. Design/methodology/approach...

Purpose – Recently, business process management (BPM) is among the most important managerial topics because it allows companies an agile adaptation to changing business requirements. Consultants and researchers are regularly proposing new methods and concepts based on BPM for further...

Purpose – The aim of this paper is to evaluate the practices of economic intelligence used by Portuguese firms and to identify the attributes that may increase the probability of their adoption. Design/methodology/approach – A questionnaire was designed and addressed to the CEOs of...

This paper describes the importance of strategic community creation as a new management style. It verifies that video‐based information networks utilizing information and multimedia technologies enhance the quality of competencies and knowledge possessed by strategic communities, and it also...

This paper provides an exploration of the concept and content of agile manufacturing (AM). It describes the nature of the content of AM and synthesises the literature to propose a comprehensive definition of purpose and process. Real agile manufacturing (RAM) is viewed as a strategic process; it...

Due to their common role as suppliers, small and medium‐sized enterprises (SMEs) are especially challenged by today's turbulent business conditions. In order to meet this challenge, short‐term Internet‐based enterprise co‐operations are regarded as an appropriate way to enhance the...

Purpose – This paper aims to inform the design of competence development systems for project management, based on a situated learning design framework. Design/methodology/approach – An interpretive action research study of a group support system (GSS) (“e‐discussion”) for co‐present...

Purpose – This study is being conducted in order to investigate the influence of technological factors on up‐stream model of Delone and McLean's IS success dimensions. Design/methodology/approach – Using a survey method, data were gathered from 201 users from four electronic government...

Purpose – The purpose of this paper is to introduce a dynamic outsourcing framework for making and implementing process outsourcing decisions in a rapidly changing environment. Design/methodology/approach – The theoretical framework incorporates three major concepts/techniques: the order...