Simatupang, Togar M.; Sridharan, Ramaswami - In: Business Process Management Journal 11 (2005) 4, pp. 349-369
Purpose – This study was conducted to examine supply chain discontent in an integrative way. Design/methodology/approach – The organisational economics view is adopted as an approach to reveal multiple sources of discontent which consist of incongruent objectives, disintegrated performance...