Plots a path from a base of ISO 9000 series system registration to the effective use of self‐assessment against the criteria of an excellence model (e.g. the European Foundation for Quality Management (EFQM) model or the Malcolm Baldrige National Quality Award (MBNQA) model). Both the ISO 9000...

Purpose – The purpose of this paper is to develop a quantitative model which helps enterprise resource planning (ERP) implementers in Egypt to predict their implementation success as a function of achieved critical success factors and the organizational culture. Design/methodology/approach –...