Purpose – The paper aims to investigate the extent of TPM practices in Malaysian manufacturing companies, as TPM practices have been shown to lead to better performance. Design/methodology/approach – A survey was conducted in Malaysian manufacturing companies to examine the extent of TPM...

Purpose – This paper proposes an extended model based on the unified theory of acceptance and use of technology (UTAUT) developed by Venkatesh et al. To help better explain the intention to use an enterprise resource planning (ERP) system. Design/methodology/approach – Findings from the...

Purpose – This article aims to provide some key points that e‐retailers should be mindful of when attempting to reach out to Millennial web users in a fast‐evolving web environment. Design/methodology/approach – The key points were derived from a combination of methods that include...

Purpose – This paper proposes a conceptual framework that would be able to explain the importance of workplace familism on business performance through an organizational learning capability as a mediator. Design/methodology/approach – A conceptual approach is taken whereby this paper is...

Purpose – The purpose of this paper is to discuss the issues involved in understanding the buying behavior of Malaysian consumers, particularly in the online shopping context in relation to their lifestyles. Design/methodology/approach – This paper provides a general review of the literature...

Purpose – This study looks at the usage of the internet for personal use during office hours. The study hopes to establish whether this unauthorized usages leads to work inefficiency. Design/methodology/approach – A sample of 126 employees from the Penang Free Trade Zone area was...

Purpose – The first purpose of this study is to discuss a brief review of the literature in product innovation, innovation strategies and resources. The second purpose is to present qualitative findings related to product innovation as well as their strategies and resources among ICT...

Purpose – The aim of this study is to identify factors that users find important in their use of the neighborhood park (to evaluate design of the neighborhood park from the view point of users) and to consider the impact of well designed neighborhood parks on business strategy compared to the...

Purpose – The purpose of this paper is to test some antecedents and outcomes of satisfaction in the banking sector in Malaysia. Design/methodology/approach – A research model based on the customer satisfaction index (CSI) was developed and tested using structural equation modeling technique...

Purpose – The purpose of this paper is to understand further the concept of outsourcing among small and medium‐sized industries (SMEs). The paper highlights the concept of outsourcing between SMEs and large organizations as well as the advantages and disadvantages of SMEs' outsourcing from...