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Planning and implementing effective service guarantee programs
Berman, Barry
;
Mathur, Anil
- In:
Business horizons
57
(
2014
)
1
,
pp. 107-116
Persistent link: https://www.econbiz.de/10010243454
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At-home shopping : will consumers let their computers do the walking?
Moschis, George P.
- In:
Business horizons
28
(
1985
)
2
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pp. 22-29
Persistent link: https://www.econbiz.de/10002511665
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