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Service sabotage: the dark side of service dynamics
Harris, Lloyd C.; Ogbonna, Emmanuel - In: Business horizons 52 (2009) 4, pp. 325-335
Persistent link: https://www.econbiz.de/10003865411
Cover Image
Service sabotage: The dark side of service dynamics
Harris, Lloyd C.; Ogbonna, Emmanuel - In: Business horizons 52 (2009) 4, pp. 325-336
Persistent link: https://www.econbiz.de/10008262194
Cover Image
Service sabotage: The dark side of service dynamics
Harris, Lloyd C.; Ogbonna, Emmanuel - In: Business horizons 52 (2009) 4, pp. 325-336
Persistent link: https://www.econbiz.de/10008896792