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101
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Business horizons
Journal of business research : JBR
586
SpringerLink / Bücher
535
Journal of retailing and consumer services
432
International journal of hospitality management
400
Strategic Direction
346
Strategic management journal
263
Springer eBook Collection
225
Technological forecasting & social change : an international journal
204
Industrial marketing management : the international journal for industrial and high-tech firms
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198
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197
Journal of Services Marketing
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Tourism management : research, policies, practice
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187
European Journal of Marketing
171
Journal of travel and tourism marketing
164
Harvard business review : HBR
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162
International journal of contemporary hospitality management
157
Cogent business & management
146
Harvard-Business-Manager : das Wissen der Besten
144
Journal of business strategy
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Journal of Consumer Marketing
140
Management decision : MD
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Business strategy and the environment
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Journal of strategy and management
122
Strategy & leadership : a publication of Strategic Leadership Forum
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Gabler Edition Wissenschaft
114
International Journal of Bank Marketing
113
Journal of strategic marketing
111
The TQM journal : the international review of organizational improvement
111
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Journal of air transport management
108
Journal of business ethics : JOBE
108
International journal of production economics
107
International journal of business information systems : IJBIS
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Services marketing quarterly
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ECONIS (ZBW)
116
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1
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
Saved in:
2
Service sabotage: the dark side of service dynamics
Harris, Lloyd C.
;
Ogbonna, Emmanuel
- In:
Business horizons
52
(
2009
)
4
,
pp. 325-335
Persistent link: https://www.econbiz.de/10003865411
Saved in:
3
Solutions for customer complaints about offshoring and outsourcing services
Honeycutt, Earl D.
;
Magnini, Vincent P.
;
Thelen, Shawn T.
- In:
Business horizons
55
(
2012
)
1
,
pp. 33-42
Persistent link: https://www.econbiz.de/10009500644
Saved in:
4
Enhancing customer self-efficacy in co-producing service experiences
Ford, Robert C.
;
Dickson, Duncan R.
- In:
Business horizons
55
(
2012
)
2
,
pp. 179-188
Persistent link: https://www.econbiz.de/10009522378
Saved in:
5
Bad behavior and conflict in retailing spaces : nine suggestions to ease tensions
Esmark, Carol L.
;
Noble, Stephanie M.
- In:
Business horizons
59
(
2016
)
1
,
pp. 95-104
Persistent link: https://www.econbiz.de/10011422862
Saved in:
6
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
7
"Yes, and ..." : what improv theater can teach service firms
Robson, Karen
;
Pitt, Leyland F.
;
Berthon, Pierre R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 357-362
Persistent link: https://www.econbiz.de/10011300903
Saved in:
8
How to build an e-learning product : factors for student/customer satisfaction
Dominici, Gandolfo
;
Palumbo, Federica
- In:
Business horizons
56
(
2013
)
1
,
pp. 86-96
Persistent link: https://www.econbiz.de/10009714335
Saved in:
9
Planning and implementing effective service guarantee programs
Berman, Barry
;
Mathur, Anil
- In:
Business horizons
57
(
2014
)
1
,
pp. 107-116
Persistent link: https://www.econbiz.de/10010243454
Saved in:
10
Managing closing time to enhance manager, employee, and customer satisfaction
Noble, Stephanie M.
;
Esmark, Carol L.
;
Ashley, Christy
- In:
Business horizons
58
(
2015
)
2
,
pp. 217-224
Persistent link: https://www.econbiz.de/10010497506
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