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Process performance measurement system : towards a customer-oriented solution
Wieland, Uwe; Fischer, Marco; Pfitzner, Marcus; … - In: Business process management journal 21 (2015) 2, pp. 312-331
Persistent link: https://www.econbiz.de/10011301239
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The relationships among JIT, TQM and production operations performance : an empirical study from Chinese manufacturing firms
Chen, Zhixiang - In: Business process management journal 21 (2015) 5, pp. 1015-1039
Persistent link: https://www.econbiz.de/10011456739
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Estimating performance form capabilities in business process improvement
Nicholds, Boyd A.; Mo, John P. T. - In: Business process management journal 22 (2016) 6, pp. 1099-1117
Persistent link: https://www.econbiz.de/10011591055
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Exploring the impact of supply chain quality management on market performance : the mediating roles of supply chain integration and operational performance
Abdallah, Ayman Bahjat; Alhyari, Salah; Alfar, Nour A. - In: Business process management journal 29 (2023) 4, pp. 1159-1183
Persistent link: https://www.econbiz.de/10014291676
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A DEA-based comprehensive benchmarking approach for implementing continuous improvement
Yu, Peng; Yoo, Bok Young; Lee, Jang Hee - In: Business process management journal 28 (2022) 3, pp. 740-764
Persistent link: https://www.econbiz.de/10013380737
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Measuring the impact of relational capital on customer performance in the SME B2B sector : the moderating role of absorptive capacity
Agostini, Lara; Nosella, Anna; Soranzo, Benedetta - In: Business process management journal 23 (2017) 6, pp. 1144-1166
Persistent link: https://www.econbiz.de/10011756771
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Market development strategy and process performance of knowledge-intensive SMEs in the epidemic era : a process-oriented perspective
Wang, Siying; Hu, Haiqing; Zhang, Zhiguang - In: Business process management journal 29 (2023) 4, pp. 1010-1030
Persistent link: https://www.econbiz.de/10014291636
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Pursuing quality and environmental performance : initiatives and supporting proceses
Roy, Marie-Josée; Boiral, Olivier; Paillé, Rascal - In: Business process management journal 19 (2013) 1, pp. 30-53
Persistent link: https://www.econbiz.de/10010202721
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A theoretical framework for requirements engineering and process improvement in small and medium software companies
Kabaale, Edward; Kituyi, Geoffrey Mayoka - In: Business process management journal 21 (2015) 1, pp. 80-99
Persistent link: https://www.econbiz.de/10010506966
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Unleashing a decisive approach to manage quality costs through behavioural investigation
Chopra, Arvind; Mann, Bikram Jit Singh - In: Business process management journal 21 (2015) 6, pp. 1206-1223
Persistent link: https://www.econbiz.de/10011487790