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Value co-creation in maintenan...
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Business process management journal
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Value co-creation in maintenance services : case study in the mechanical industry
Braun, Eduardo Luiz
;
Pereira, Giancarlo Medeiros
; …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 984-999
Persistent link: https://www.econbiz.de/10011785801
Saved in:
2
Identification and quantification of influent factors in perceived quality of the e-service provided by a university
Menezes, Liziane Silva
;
Sellitto, Miguel Afonso
; …
- In:
Business process management journal
22
(
2016
)
3
,
pp. 438-457
Persistent link: https://www.econbiz.de/10011578058
Saved in:
3
Service recovery: a method for assessing performance
Battaglia, Daniel
;
Borchardt, Miriam
;
Sellitto, Miguel …
- In:
Business process management journal
18
(
2012
)
6
,
pp. 949-964
Persistent link: https://www.econbiz.de/10010037272
Saved in:
4
Service recovery: a method for assessing performance
Battaglia, Daniel
;
Borchardt, Miriam
;
Sellitto, Afonso
; …
- In:
Business process management journal
18
(
2012
)
6
,
pp. 949-963
Persistent link: https://www.econbiz.de/10009684773
Saved in:
5
Analysis of management practices in performance-based outsourcing contracts
Lazzarotto, Bruna Omizzolo
;
Borchardt, Miriam
;
Pereira, …
- In:
Business process management journal
20
(
2014
)
2
,
pp. 178-194
Persistent link: https://www.econbiz.de/10010340139
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