Guided by the theory of organizational path dependence, this paper explores whether transport subcontracting might be a barrier to modal shift from road transport to combined transport if access to combined transport is enabled by horizontal transshipment technologies. In this paper, we attempt...

High product return rates are an increasingly pressing challenge for many e-retailers around the world. To address this problem, this paper offers a new perspective by focusing on the critical moment of the package-opening process. Going beyond previous research, which has primarily focused on...