We utilize a unique database from a large legal services provider to examine how service quality responds to the firm … customers. Our results indicate that a service provider can use quality adjustment as a substitute for price adjustment in order … customers. Specifically, we show that service quality increases with the amount of the firm's available resources, decreases …

business services sector. The empirical analysis confirms that due to greater import penetration, French service firms exit by …

While there is considerable empirical evidence on the impact of liberalizing trade in goods, the effects of services …