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Group service recovery strategies effectiveness : the moderating effects of group size and relational distance
Zhou, Yuanyuan; Tsang, Alex S. L.; Huang, Minxue; Zhou, Nan - In: Journal of business research : JBR 67 (2014) 11, pp. 2480-2485
Persistent link: https://www.econbiz.de/10010402748
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Does relationship matter? : how social distance influences perceptions of responsibility on anthropomorphized environmental objects and conservation intentions
Zhu, Huawei; Wong, Nancy; Huang, Minxue - In: Journal of business research : JBR 95 (2019), pp. 62-70
Persistent link: https://www.econbiz.de/10011979768