This study deals with a specific volunteering aspect revealed in the German refugee crisis 2015/16. German federalism prescribing interjurisdictional assignments of tasks for designing, financing and implementing services for refugees and their geographic distribution have made municipalities...

International comparisons show that the reasons why e-government development in Germany does not occupy the desired "top spot" in rankings lie primarily in the inadequate provision of online services with little corresponding user orientation. In order to provide better and faster public...