banks to form alliances with fintechs. Furthermore, we analyze whether such bank-fintech alliances affect the market … Officer. We evidence that markets react more strongly if digital banks rather than traditional banks announce a bank …-fintech alliance. Finally, we find that alliances are most often characterized by a product-related collaboration between the bank and …

letter, some borrowers also receive a phone call from a randomly assigned bank agent. We find that borrowers, who speak with … a bank agent typically for only a few minutes, are significantly more likely to make timely payments and significantly …