//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"California management review"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service Blueprinting: A Practi...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
1
Dienstleistungsgesellschaft
1
Dienstleistungsmarketing
1
Economic growth
1
Relationship marketing
1
Service economy
1
Services marketing
1
Wirtschaftswachstum
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Bitner, Mary Jo
1
Morgan, Felicia N.
1
Ostrom, Amy L.
1
Published in...
All
California management review
Journal of the Academy of Marketing Science
13
Journal of service research : JSR
8
Journal of Services Marketing
5
Journal of business research : JBR
5
Journal of Business Research
4
Journal of marketing
4
The journal of services marketing
4
Business horizons
3
Journal of marketing education : JME
3
Journal of retailing
3
Journal of service research
3
Journal of international marketing
2
Journal of marketing research : JMR
2
Journal of marketing theory and practice
2
MSI reports : working paper series
2
The service industries journal
2
Business Horizons
1
California management review : CMR
1
E-Service : new directions in theory and practice
1
Handbook of service science ; [Vol. 1]
1
International journal of service industry management : IJSIM
1
Journal of Consumer Research
1
Journal of Service Management
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of public policy & marketing
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
1
Journal of service management
1
Kellogg on branding : the marketing faculty of the Kellogg School of Management
1
Logistics information management
1
MIT sloan management review
1
Marketing management : a quarterly business management publication of the American Marketing Association
1
McGraw-Hill Higher Education
1
McGraw-Hill series in marketing
1
Operations management : a strategic approach
1
Operations management ; Vol. 3
1
Proceedings series / American Marketing Association
1
Service science, management and engineering : education for the 21st Century
1
Services science : fundamentals, challenges and future developments
1
The Executive : an Academy of Management Publication
1
more ...
less ...
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service blueprinting: a practical technique for service innovation
Bitner, Mary Jo
;
Ostrom, Amy L.
;
Morgan, Felicia N.
- In:
California management review
50
(
2007/08
)
3
,
pp. 66-94
Persistent link: https://www.econbiz.de/10003733784
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->