Discusses listening as a basic principle of leadership. Defines leadership and decision making as much the art of … listening as they are the skill of doing. In a world where most knowledge is obtained visually the author identifies behaviors … that will facilitate the listening process. Tells why active listening is a physically and psychologically fatiguing …

organisations: speaking and listening between team members and colleagues. Moreover, it is the development of conversational … disciplines, the management of listening and the use of distinctions about “past, present and future” which are at the heart of …