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Customer experience and commitment on eWOM and revisit intention : a case of Taladtongchom Thailand

Wanwisa Paisri; Chutima Ruanguttamanun; Narissara … - In: Cogent business & management 9 (2022) 1, pp. 1-23

This study examines the effects of customer experience on electronic word of mouth (eWOM) and revisit intention and investigates whether commitment mediates the relationship between customer experience, eWOM, and revisit intention in the tourism context. A survey method by using a...

Persistent link: https://www.econbiz.de/10014434067

Antecedents of Muslim tourist loyalty : rhe role of Islamic religiosity and tourist value co-creation

Abror, Abror; Patrisia, Dina; Engriani, Yunita; Wardi, Yunia - In: Cogent business & management 10 (2023) 2, pp. 1-21

link between Islamic tourism destination attributes, service quality, customer engagement, value co-creation, and loyalty … have significant impacts on service quality, customer engagement, and tourist loyalty. It found that service quality and …

Persistent link: https://www.econbiz.de/10014503242