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Antecedents of salesperson performance in information service industry : the role of guanxi, adaptive selling behaviors and customer orientation
Thi-Thuy-Linh Nguyen; Xuan-Quynh Hoang; Pham Thi Lien; … - In: Cogent business & management 9 (2022) 1, pp. 1-19
This research aims to investigate the determinants of salesperson performance with a focus on the role of customer-centric selling behaviors in the interaction with Guanxi-a measure of the quality of customer-salesperson relationship. The study examines two well-established constructs in the...
Persistent link: https://www.econbiz.de/10014425793
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Product value analysis on customized product based on pleasurable design and time-driven activity-based costing in food industry
Wedowati, Endang Retno; Singgih, Moses Laksono; … - In: Cogent business & management 7 (2020) 1, pp. 1-22
The application of mass customization in the food industry requires an appropriate system design to meet the customers' needs and wants. One of the systems is the modularization concept for product design. The application of the modularization concept will impact manufacturing systems. Modular...
Persistent link: https://www.econbiz.de/10012643938
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CEM : increasing productivity through the management and monitoring of experiences provided to customers
Arineli, Adriana; Quintella, Heitor Luiz Murat Meirelles de - In: Cogent business & management 2 (2015), pp. 1-11
Dealing with intangible and so subtle experience is unusual and a huge challenge for management that is not used to … studies point to the importance of customer experience management (CEM). However, if the CEM is a strategy to focus on … CEM is effective in increasing productivity and can be used as a guideline matrix management in decision-making to promote …
Persistent link: https://www.econbiz.de/10012036666
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Key factors of service design methodology for manufacturing servitization
Kwon, Hyeog-in; Baek, Bo-Hyun; Jeon, Yong-Su; Kim, Ye-Lin; … - In: Cogent business & management 8 (2021) 1, pp. 1-25
With progressions in technology and high demand for value, business model designs based on cooperative systems are essential for innovative manufacturing servitization. Previous studies, which focused on product innovation or specific industries, either lacked standardized steps or promoted...
Persistent link: https://www.econbiz.de/10012666043
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Dimensionality and consequences of service innovation : an empirical study of hospitality industry
Rouf Bhat, Dada Ab; Sharma, Vivek - In: Cogent business & management 8 (2021) 1, pp. 1-17
Based on service dominant logic (SDL) and resource-based view (RBV), this study investigates the impact of service innovation-underlying dimensions, namely, technological innovation, organizational innovation and human capital innovation on market performance and employee productivity in the...
Persistent link: https://www.econbiz.de/10012659526
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Predicting proactive service performance : the role of employee engagement and positive emotional labor among frontline hospitality employees
Muhammad Zia Aslam; Mohammad Nazri Mohd Nor; Safiah Omar; … - In: Cogent business & management 7 (2020) 1, pp. 1-19
While previous research has improved our knowledge of how leadership influences employee behavior, the role of potential processes and contingencies in this relationship remains relatively unexplored. In the current study, based on the Self-determination Theory (SDT), we intend to contribute to...
Persistent link: https://www.econbiz.de/10012627543
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Entrepreneurship in secondary and tertiary sectors : the same determinants?
Brása, Gonçalo Rodrigues; Soukiazis, Elias - In: Cogent business & management 7 (2020) 1, pp. 1-19
The aim of this study is to test empirically the determinants of entrepreneurship (overall and sectoral) in the Portuguese economy. Despite the methodological limitations inherent in such studies, which are mainly due to the incompatibility of some series and the temporal limitations of some...
Persistent link: https://www.econbiz.de/10012626116
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Better understanding of executive managers' features effect on small- and medium-sized service firms' risk-taking using multiple factors as control variables : fresh insights from...
Al-Shboul, Moh'd Anwer - In: Cogent business & management 11 (2024) 1, pp. 1-24
The current study aims to measure the effect of executive managers (EMs) features on the risk-taking level in Jordanian small- and medium-sized service firms. For data analysis purposes, ordinary least squares regression analysis was utilized. We used the screening sample approach. A sample of...
Persistent link: https://www.econbiz.de/10014521041
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Investigating the impact of customer satisfaction, trust, and quality of services on the acceptance of delivery services companies and related applications in Omani context : a pre...
Taufiq-Hail, Al-Madhagy; Yusof, Shafiz Affendi Mohd; Al … - In: Cogent business & management 10 (2023) 2, pp. 1-39
This paper investigates the impact of the COVID-19 pandemic on the adoption and evolution of delivery services in Oman. While the pandemic has presented new opportunities for delivery companies and related apps, there is a lack of research specifically focused on the Omani context. To address...
Persistent link: https://www.econbiz.de/10014503293
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Service system innovation and firm competitiveness in an emerging market : the role of corporate governance system
Etim, Akpan Ekom; Igwe, Anthony; Al-Faryan, Mamdouh … - In: Cogent business & management 10 (2023) 2, pp. 1-23
The study empirically examined the effect of service system innovation on firm competitiveness in Nigeria, an emerging market, focusing on the country's telecommunication sector. Additionally, the moderating effect of the corporate governance system on service system innovation-firm...
Persistent link: https://www.econbiz.de/10014504724