Ekaabi, Maryam; Khalizani Khalid; Davidson, Ross - In: Cogent business & management 7 (2020) 1, pp. 1-23
impact of these dimension on the satisfaction levels of UAE residents. An online survey was conducted using a sample of 230 … have a significant and positive impact on satisfaction. When hedonic dimensions are controlled, it was found that integrity …, transparency, responsivity, interactivity, and serviceability are significant predictors of satisfaction. When utilitarian …