Many studies have suggested the adaptation and implementation of Total Quality Management (TQM) is likely to improve an organization’s performance. A considerable amount of literature has examined the relationship between TQM and other elements like business performance, organizational...

Social Entrepreneurship (SE) practice has become one of the solutions to the economic and social problems of the community during the COVID-19 pandemic. This study examines the role of Corporate Social Responsibility (CSR) Best Practice, which acts as a mediator in the influence of SE toward...

The objectives of this study were to provide reliable and valid constructs of TQM and a measurement model in the context of Uganda’s local governments (LGs) for evaluation of TQM implementation process. The paper used survey‐based data from Uganda’s LGs. Data were analysed through...

As one of the most strategically relevant and financially promising developing industries, the requirements for autonomous driving (AD) systems' reliability are dramatically higher than in the driver-based car industry. Using the analytic hierarchy process method, this study conducts a...

Sustainable supply chain initiatives (SSCI) increasingly attract the interest of industrialists, policy makers and academia in achieving business excellence. There is a tremendous pressure from stakeholders to adopt sustainable supply chain practices in manufacturing of hygienic products....

This article identifies the effect of logistics service quality on customer satisfaction and customer loyalty with customer trust as a moderating variable from the context of Indonesian humanitarian logistics providers. In this study, the service quality was provided into three variables, namely...

This article identifies the influence of logistics service quality in Indonesia on customer satisfaction and loyalty during the COVID-19 pandemic and customer trust as a moderating variable. In this study, the service quality consists of three variables: the quality of staff service, quality of...

The study sought to determine the effects of Business Process Outsourcing (BPO) on service quality of catering services in the tertiary education industry. Specifically, the outcome variables were food quality, service quality, and the quality of ambience. A statistically determined sample size...

This study is to investigate whether the village financial system (Siskeudes) can realize governance. This test was carried out using the success model of the DeLone and McLean system. The success model consists of the dimensions of system quality, information quality and service quality,...

External pressures, like political, economic and technological factors, as well as competition at labour and education markets have challenged higher education institutions to reconsider their organizational structures and internal management approach to provide better quality education, to...