One of the most effective tools for evaluating the success of a quality management programme is the measurement of quality costs (prevention, appraisal and failure costs). The application of the concept of quality costs originated in the manufacturing industry in the early 1950s. As increasing...

A 'Process Cost Model (PCM)' approach has been proposed previously (Aoieong et al., 2002) for measuring the quality costs of construction projects. The PCM is proposed because the traditional models on PAF (prevention, appraisal and failure) quality costs have been found to be unsuitable for the...