Process mapping and benchmarking are becoming widely recognized as important management tools for understanding how value is delivered for customers, and their use in the construction industry is growing rapidly. Influenced by research on design project management, and the requirements of...

Research into Key Performance Indicators (KPIs) for partnering projects in construction becomes vital because an increasing trend of client organizations has been observed to introduce a partnering approach to their building and construction works internationally during the last decade. A...

Amphion Consortium was formed with the membership of a number of registered social landlords as an initiative in implementing the Egan agenda which championed long-term successful partnering as a mechanism for achieving radical change in the construction industry. This was an opportunity to...

Within a project environment, good process performance can be seen as indicative of eventual success of achieving end-project goals. A model is proposed for identifying the links between process performance during construction and end-project goals. The model is developed using process mapping...

The performance of hospital buildings depends to a large degree on the efficiency of maintenance execution. The research objectives were to examine the efficiency of maintenance under alternative maintenance policies and alternative sources of labour (outsourcing vs. in-house). The research...

Over the course of the past three decades, facilities management has become the subject of an increasing number of research and development efforts. The main objective of the present research was to examine the efficiency of maintenance under alternative maintenance policies and different...