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Impact of e-servicescape on hotel booking intention: examining the moderating role of COVID-19

Srivastava, Praveen; Srivastava, Shelly; Mishra, Niraj - In: Consumer Behavior in Tourism and Hospitality 18 (2023) 3, pp. 422-437

Purpose The paper aims to illuminate the relationship between attitude toward the hotel’s website (e-servicescape) and … implications The paper includes implications for the development of a better e-servicescape, which should incorporate the …

Persistent link: https://www.econbiz.de/10014691298

Customer experience management in themed amusement parks: the impact of safety measures on the physical, social and digital servicescape of Gardaland Park

Bonfanti, Angelo; Vigolo, Vania; Gonzo, Elisa; … - In: Consumer Behavior in Tourism and Hospitality 18 (2023) 3, pp. 386-406

Purpose This study aims to examine the role of the servicescape in the customer experience management (CEM) of a themed … addresses the following three research questions: first, What changes have occurred in the servicescape following the adoption …- and smart) servicescape by influencing the aesthetic (reassurance), entertainment (relaxation), escapist (enjoyment and …

Persistent link: https://www.econbiz.de/10014691307

Navigating the postpandemic theme park experience: an experiencescape perspective

Samuel Saragih, Harriman - In: Consumer Behavior in Tourism and Hospitality 18 (2023) 4, pp. 551-562

Purpose The aim of this study is to ascertain the fundamental characteristics that influence the theme park experience during the period following the pandemic, using the experiencescape framework. Design/methodology/approach To obtain electronic word-of-mouth data, this research leverages...

Persistent link: https://www.econbiz.de/10014691325

The influence of the onboard servicescape on cruisers’ experiential state, delight and memorability

Sorrentino, Annarita; Ferretti, Marco; Risitano, Marcello; … - In: Consumer Behavior in Tourism and Hospitality 17 (2022) 1, pp. 17-41

Purpose This study aims to examine the effects of the servicescape on experiential state, delight and memorability in …-group analysis was used to test the moderating effects. Findings Study results confirm the predictive role of the servicescape in … recent studies have focused on the servicescape in the context of the cruise industry. This study contributes to the …

Persistent link: https://www.econbiz.de/10014691342