Grundlagen und Strategien der Service Excellence -- Service Excellence -- Insights into Service Excellence -- Competing in the Future: How Can Firms Nurture Service Superiority -- Integrierte Kundenorientierung als Treiber der Service Excellence -- Werteorientierungen von BWL-Hochschullehrern...

In examining alternative economic policies for the EU after the rejection of the European Constitution, this book covers: macroeconomic policy and the European Constitution; EU financial integration; reform of European regional policy; assessment and alternative proposals on European structural...

Economic diversification : new thinking -- Industrial diversification and the evolving position of natural resources in the Canadian economy -- Diversification of the saudi economy : challenges and prospects -- Diversification in latin american oil exporters : was no intervention a better policy...

"In recent decades, the intensification of unpredictable events including the Covid-19 outbreak, Brexit, trade warfare, religion-inspired terrorism and civil wars, and climate change has resulted in serious loss of human lives and property, a decrease in biodiversity and natural hazards (with...

This book is the thirteenth volume in the International Papers in Political Economy (IPPE) series which explores the latest developments in political economy. A collection of eight papers, the book concentrates on the deregulation of domestic financial markets and discusses financial...

This book provides a comparative study of the use of partnerships and new forms of governance to achieve policy goals that promote economic and social development. In addition to a consideration of the theoretical challenges posed by these institutional developments, the book reviews recent...