Grundlagen und Strategien der Service Excellence -- Service Excellence -- Insights into Service Excellence -- Competing in the Future: How Can Firms Nurture Service Superiority -- Integrierte Kundenorientierung als Treiber der Service Excellence -- Werteorientierungen von BWL-Hochschullehrern...

The recent landings of illegal immigrants on the Italian and Spanish coasts, the immigrant riots in France, and the migratory pressure faced by many countries are an indication that migration will remain high on the agenda of international public policy for some time. In order to generate...

In examining alternative economic policies for the EU after the rejection of the European Constitution, this book covers: macroeconomic policy and the European Constitution; EU financial integration; reform of European regional policy; assessment and alternative proposals on European structural...

Although economists have long pointed to the aggregate gains from increased economic integration, the popular perception of globalization is much more pessimistic. Workers feel less secure in their jobs and fear wage losses and unemployment. This book explores these issues, and asks whether the...

This book provides a comparative study of the use of partnerships and new forms of governance to achieve policy goals that promote economic and social development. In addition to a consideration of the theoretical challenges posed by these institutional developments, the book reviews recent...