Grundlagen und Strategien der Service Excellence -- Service Excellence -- Insights into Service Excellence -- Competing in the Future: How Can Firms Nurture Service Superiority -- Integrierte Kundenorientierung als Treiber der Service Excellence -- Werteorientierungen von BWL-Hochschullehrern...

Introductory Lecture -- Housing in DSGE Models: Findings and New Directions -- Housing and the Business Cycles -- Housing and the Macroeconomy: The Italian Case -- Cyclical Relationships Between GDP and Housing Market in France: Facts and Factors at Play -- Does Housing Really Lead the Business...

In examining alternative economic policies for the EU after the rejection of the European Constitution, this book covers: macroeconomic policy and the European Constitution; EU financial integration; reform of European regional policy; assessment and alternative proposals on European structural...

This book is the thirteenth volume in the International Papers in Political Economy (IPPE) series which explores the latest developments in political economy. A collection of eight papers, the book concentrates on the deregulation of domestic financial markets and discusses financial...

This book provides a comparative study of the use of partnerships and new forms of governance to achieve policy goals that promote economic and social development. In addition to a consideration of the theoretical challenges posed by these institutional developments, the book reviews recent...

This book demonstrates that, when reforming the water sector, policymakers should arrange social policies that mitigate the negative impact of reforms. It presents a detailed analysis of the current issues, and uses country studies to show how social policies are vital in ensuring affordable...