Narrow search
Showing 1 - 10 of 107
Cover Image
Communicating crisis: how culture influences image repair in Western and Asian governments
Siew‐Yoong Low, Yvonne; Varughese, Jeni; Pang, Augustine - In: Corporate Communications: An International Journal 16 (2011) 3, pp. 218-242
Purpose – The purpose of this paper is to seek to understand the differences in image repair strategies adopted by two governments that operate in the Western and Asian societies when faced with similar crises. Design/methodology/approach – Textual analyses are presented of communication of...
Persistent link: https://www.econbiz.de/10014691781
Cover Image
The Mercedes‐Benz A‐class crisis
Puchan, Heike - In: Corporate Communications: An International Journal 6 (2001) 1, pp. 42-46
The launch of the Mercedes‐Benz A‐class in 1997 was greeted with enthusiasm by the international motoring community until the Swedish “elk‐test” was performed. A spate of toppling cars was not how Mercedes‐Benz had pictured the launch of their new, safe supermini. Early public...
Persistent link: https://www.econbiz.de/10014691505
Cover Image
Towards a crisis pre‐emptive image management model
Pang, Augustine - In: Corporate Communications: An International Journal 17 (2012) 3, pp. 358-378
Purpose – A good corporate image is important to organizations. However, little is elaborated on how organizations can work on their images. This study seeks to explicate the types of image management before, during, and after a crisis through the development of the crisis pre‐emptive image...
Persistent link: https://www.econbiz.de/10014691808
Cover Image
Corporate communication through nonviolent rhetoric
Dhir, Krishna S. - In: Corporate Communications: An International Journal 11 (2006) 3, pp. 249-266
Purpose – The purpose of this paper is to examine some of the problems associated with the prevailing rhetoric in … examines the prerequisites that must exist for corporate communication based on nonviolent rhetoric to be effective. The … nonviolent rhetoric to prove effective are discussed. Findings – Corporations seek to establish and modify relationships by …
Persistent link: https://www.econbiz.de/10014691643
Cover Image
Leading the charge for consumer acceptance
Basso, Joe; Hines, Randy - In: Corporate Communications: An International Journal 12 (2007) 1, pp. 94-107
Purpose – The paper seeks to conduct a qualitative analysis to determine if organizational attempts to communicate positive images affect consumer perceptions of organizational effectiveness. Design/methodology/approach – Through a rhetorical analysis, the authors categorized responses into...
Persistent link: https://www.econbiz.de/10014691659
Cover Image
Why a concern for apologia and crisis communication?
Timothy Coombs, W.; Frandsen, Finn; Holladay, Sherry J.; … - In: Corporate Communications: An International Journal 15 (2010) 4, pp. 337-349
the role of apologia within this body of literature. Findings – Apologia, a rhetoric of self‐defense, has a strong …
Persistent link: https://www.econbiz.de/10014691760
Cover Image
Apologizing in a globalizing world: crisis communication and apologetic ethics
Frandsen, Finn; Johansen, Winni - In: Corporate Communications: An International Journal 15 (2010) 4, pp. 350-364
Purpose – The purpose of this paper is to study three apologies or statements offered by the Vatican and/or Pope Benedict XVI after a much‐debated lecture at the University of Regensburg in Germany in 2006. The rhetorical model of apologizing and apologetic ethics proposed by Hearit is...
Persistent link: https://www.econbiz.de/10014691761
Cover Image
Hold me responsible
Arslanagic-Kalajdzic, Maja; Zabkar, Vesna - In: Corporate Communications: An International Journal 22 (2017) 2, pp. 209-219
corporate social responsibility (CSR), corporate reputation and client-perceived value, and to assess the moderating role of …
Persistent link: https://www.econbiz.de/10014691934
Cover Image
Collective remembering of organizations
Etter, Michael Andreas; Nielsen, Finn Årup - In: Corporate Communications: An International Journal 20 (2015) 4, pp. 431-447
Purpose – How organizations’ pasts are presented to the public is crucial, because this presentation shapes corporate reputations. Increasingly, various actors contribute to the public remembering of organizations with new information and communication technologies (ICTs). The purpose of...
Persistent link: https://www.econbiz.de/10014692232
Cover Image
Symmetrical communication: does reality support rhetoric?
Oliver, Sandra - In: Corporate Communications: An International Journal 5 (2000) 1, pp. 26-33
Addresses the value‐added benefit to be gained from employee communication costs. Asserts that psychological profiling does not always acknowledge or process identifiable communication variables as competence factors in decision making or for advanced training needs analysis. Supports the...
Persistent link: https://www.econbiz.de/10014691473