Jacobs, Glenda - In: Corporate Communications: An International Journal 9 (2004) 2, pp. 118-127
Identifies and analyses the unique communication challenges arising from the employment of mobile service engineers, in …‐to‐face communication management contexts, without the advantages of either. The paper therefore begins by examining closely the … communication dynamics that distinguish this “dispersed” work situation from others and make it particularly challenging, and then …