Garrelfs, Christopher; Schultz, Carsten; Luengen, Marie - In: Creativity and Innovation Management 32 (2023) 3, pp. 388-406
Acceptance of service innovation by frontline employees is a challenging issue, especially if such innovations have the potential to disrupt existing value creation models and individual competencies. Disruptive service innovations are often (1) characterized by a high degree of innovativeness...