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~isPartOf:"Customer relationship management and the social and semantic web : enabling cliens conexus"
~person:"Chaves, Marcirio Silveira"
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Customer relationship management and the social and semantic web : enabling cliens conexus
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A framework for Customer Knowledge Management based on Social Semantic Web : a hotel sector approach
Chaves, Marcirio Silveira
;
Trojahn, Cássia
;
Pedron, …
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Customer relationship management and the social and …
,
(pp. 141-157)
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2012
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