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Customer service : empowerment and entrapment
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Servicing societies? : Colonisation, control, contradiction and contestation
Sturdy, Andrew
- In:
Customer service : empowerment and entrapment
,
(pp. 1-17)
.
2001
Persistent link: https://www.econbiz.de/10001628784
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Struggles for the control of affect : resistance as politics and emotion
Sturdy, Andrew
;
Fineman, Stephen
- In:
Customer service : empowerment and entrapment
,
(pp. 135-156)
.
2001
Persistent link: https://www.econbiz.de/10001628791
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