Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Customer service delivery : research and best practices"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Challenges and approaches to u...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Type of publication
All
Article
1
Language
All
English
1
Author
All
Catanzaro, Diane
1
Salas, Eduardo
1
Published in...
All
Customer service delivery : research and best practices
Human resource management review
10
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
9
Organizational dynamics : a quarterly review of organizational behavior for professional managers
7
Academy of Management learning & education : AMLE
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
5
Research on managing groups and teams
5
Advances in human performance and cognitive engineering research
4
Research in personnel and human resources management : a research annual
4
Team effectiveness in complex organizations : cross-disciplinary perspectives and approaches
4
The Wiley Blackwell handbook of the psychology of team working and collaborative processes
4
Human resource development quarterly
3
Journal of management : JOM
3
Learning, training, and development in organizations
3
Series in applied psychology
3
The organizational frontiers series
3
Emerald insight
2
Going global : practical applications and recommendations for HR and OD professionals in the global workplace
2
Group & organization management : an international journal
2
Human resource development review : HRD review
2
Human resource management
2
Journal of Global Mobility
2
Principles of organizational behavior : the handbook of evidence-based management
2
Team cohesion : advances in psychological theory, methods and practice
2
The Oxford handbook of organizational decision making
2
The influence of culture on human resource management processes and practices
2
Work group learning : understanding, improving and assessing how groups learn in organizations
2
Applied Psychology Ser.
1
Building more effective organizations : HR management and performance in practice
1
Decision making in complex environments
1
Ergonomics : an international journal of research and practice in human factors and ergonomics ; the official publication of the Ergonomics Society and International Ergonomics Association
1
Ethics training in action : an examination of issues, techniques, and development
1
Group decision and negotiation
1
Handbook of principles of organizational behavior : indispensable knowledge for evidence-based management
1
Human Factors in Defence Ser
1
Human factors in defence
1
Human resource management in the nonprofit sector : passion, purpose and professionalism
1
International Journal of Training and Development
1
Journal of Organizational Behavior
1
Journal of business research : JBR
1
more ...
less ...
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service encounter dynamics : strategies and tips for better customer service
Catanzaro, Diane
;
Salas, Eduardo
- In:
Customer service delivery : research and best practices
,
(pp. 197-224)
.
2006
Persistent link: https://www.econbiz.de/10003336368
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
