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~isPartOf:"Customer service delivery : research and best practices"
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Customer service delivery : research and best practices
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Service encounter dynamics : strategies and tips for better customer service
Catanzaro, Diane
;
Salas, Eduardo
- In:
Customer service delivery : research and best practices
,
(pp. 197-224)
.
2006
Persistent link: https://www.econbiz.de/10003336368
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