Based on an extensive review of the academic and policy literature, this paper focuses on the role of managerial skills, workforce skills and business linkages in enhancing SME productivity. The paper is structured as follows. First, it presents estimates on productivity gaps by firm size to...

Ombudsmen in OECD countries have a tradition which dates back to the 1960s. However, the establishment of SME-dedicated ombudsmen is a more recent trend which has developed along three main models: redress model; clearing house model; and advocacy model. Countries interested in introducing an...