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Passengers intentions towards self-services check-in, Kuwait airport as a case study

AlKheder, Sharaf - In: Technological forecasting & social change : an … 169 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012804322

Antecedents and consequences of online customer satisfaction : a holistic process perspective

Pham, Thi Song Hanh; Ahammad, Mohammad F. - In: Technological forecasting & social change : an … 124 (2017), pp. 332-342

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Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters

Chen, Xin; Guo, Shuojia; Xiong, Jie; Ye, Zhuxin - In: Technological forecasting & social change : an … 197 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014468859

Service robot verbalization in service processes with moral implications and its impact on satisfaction

Söderlund, Magnus - In: Technological forecasting & social change : an … 196 (2023), pp. 1-12

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How does innovation affect worker well-being?

Barth, Erling; Bryson, Alex; Dale-Olsen, Harald - 2009

We explore the effects of management innovations on worker well-being using private sector linked employer-employee data for Britain. We find management innovations are associated with lower worker well-being and lower job satisfaction, an effect which becomes more pronounced when we account for...