Proudlove, Nathan; Moxham, Claire; Boaden, Ruth - In: Public Money & Management 28 (2008) 1, pp. 27-34
<title/> In the UK the National Health Service (NHS) has applied a number of quality improvement approaches from manufacturing, often in a piecemeal fashion; most notably Six Sigma and, more recently, Lean. This article reports on an evaluation of a programme used in the NHS to consider what can be...
