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From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery

Chih, Wen-hai; Wang, Kai-yu; Hsu, Li-chun; Cheng, I-shin - In: The service industries journal 32 (2012) 8, pp. 1305-1321

Persistent link: https://www.econbiz.de/10009553148

The service industry research imperative

Beyers, William B. - In: The service industries journal 32 (2012) 3/4, pp. 657-682

Persistent link: https://www.econbiz.de/10009510650

The value of bosses

Lazear, Edward P.; Shaw, Kathryn; Stanton, Christopher T. - 2014

Persistent link: https://www.econbiz.de/10010464900

Development and validation of the customer-centered behavior measure

Michel, John W.; Tews, Michael J.; Kavanagh, Michael J. - In: The service industries journal 34 (2014) 13, pp. 1075-1091

Persistent link: https://www.econbiz.de/10010412925

Unemployment and hours of work : the North Atlantic divide revisited

Pissaridēs, Christophoros A. (contributor) - 2006

Persistent link: https://www.econbiz.de/10003385168

Determinants of change in service employment in the United States 1998-2005: findings based on a new classification of industries

Beyers, William - In: The service industries journal 30 (2010) 3/4, pp. 531-547

Persistent link: https://www.econbiz.de/10003980758

Task dependence of U.S. service offshoring patterns

Püschel, Julia - 2012

This work offers new insights into the determinants of service offshoring across countries and across service industries. Combining different data sources over the 2006-2009 period, I find that certain country characteristics affect offshoring costs for all services, while the effects of other...

Persistent link: https://www.econbiz.de/10009569614

Services in the Detroit regional economy : implications for a city in transition

Harpel, Ellen D. - In: The service industries journal 31 (2011) 3/4, pp. 597-612

Persistent link: https://www.econbiz.de/10008937416

Integration of planning and execution in service innovation

Stiltaloppi, Jaakko; Toivonen, Marjy - In: The service industries journal 35 (2015) 4, pp. 197-216

Persistent link: https://www.econbiz.de/10011296272

Home production, market production and the changing allocation of consumption expenditures on service

Hammes, David L. - In: The service industries journal 12 (1992) 3, pp. 311-323

Persistent link: https://www.econbiz.de/10001129794