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Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng; Wang, Xingyu; Yu, Heyao; Guchait, Priyanko - In: International journal of hospitality management 79 (2019), pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
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Investigating the effects of explanatory-based food safety training : a model of domain knowledge theory perspective
Yu, Heyao; Ma, Jing; Liu, Pei; Sirsat, Sujata A. - In: International journal of hospitality management 91 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012389797
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The influence of empathy on food allergy training effectiveness : an experimental study with foodservice employees in the US
Wen, Han; Yu, Heyao - In: International journal of hospitality management 119 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015070766