Babutsidze, Zakaria; Hanaki, Nobuyuki; Zylbersztejn, Adam - 2021
We experimentally study the effect of the mode of digital communication on the emergence of trust in a principal …-agent relationship. We consider three modes of communication that differ in the capacity to transmit nonverbal content: plain text, audio …, and video. Communication is pre-play, one-way, and unrestricted, but its verbal content is homogenized across treatments …