Crisis response highly depends on managers’ use of information technologies (IT). Given the growing frequency of crisis, it is urgent to concretely investigate IT use in crisis response. Still, crisis characteristics have been tacitly overlooked in the literature on IT usage. As a result, both...

Three types of interactions – discursive, translating and based on experience – allowed actors to improvise consistently and manage the critical aspects of the 2003 French heat wave. Our study suggests that managers should help to generate these interactions during crisis response. It also...

This papers aims at understanding the role of sense when actors improvise during crisis. Literature about improvisation show little explanation of how individual improvisation becomes collective and coherent. The use of the concept of sense as a bridge between crisis and improvisation enable us...

This paper seeks to understand the role played by Information and Communication Technologies (ICT) in organizational improvisation during crisis response. The crisis management literature and the IS literature do not fully capture the complexity of improvisation and crisis response. Due to the...

L’improvisation suscite un intérêt croissant dans la littérature managériale. Cependant, le cas particulier de l’improvisation organisationnelle a été relativement peu étudié jusqu’ici. Au- delà d’une simple transposition des caractéristiques individuelles au niveau collectif,...

Improvisation is a core dimension of crisis response. It helps organizations to deal with complexity and to figure innovative responses to crisis in a short delay. Still, our knowledge on how improvisation develops cognitively is scarce. As a result, managers miss tools that would support...