Craig, Ashley; Garbarino, Ellen; Heger, Stephanie A.; … - 2014
We estimate the effect of an increase in time cost on the return behavior of blood donors. Using data from the … variation in which donor wait times are random, we use the length of time a donor spends waiting to make his donation as our … measure of cost. Our data allows us to go beyond measures of satisfaction and intention and estimate the effect of wait time …