Song, Changcheng; Yang, Nan; Yi, Junjian; Yuan, Ye - 2018
a streamlined appointment process on hospital operations and the alignment of healthcare supply and demand. Using a … longitudinal dataset on hospital operations and a difference-in-differences model, we document that the app increases completed … hospital consultations by 9.5%, through boosting registrations by 4.8% and reducing appointment cancellations by 3.4%. The app …