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The development and validation of an instrument to measure the capabilities for managing business processes
Looy, Amy van - 2017
Persistent link: https://www.econbiz.de/10012121179
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Assessing the additional impact of process recovery communications on customer outcomes: a comprehensive service recovery approach
Van Vaerenbergh, Yves; Larivière, Bart; Vermeir, Iris - 2009
Persistent link: https://www.econbiz.de/10003854104
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Choosing the right business process maturity model
Looy, Amy van; De Backer, Manu; Poels, Geert; Snoeck, … - 2012
Persistent link: https://www.econbiz.de/10009665040
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A theoretical framework and classification of capability areas for business process maturity
Looy, Amy van; De Backer, Manu; Poels, Geert - 2011
Persistent link: https://www.econbiz.de/10009354985
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Defining business process maturity : a journey towards excellence
Looy, Amy van; De Backer, Manu; Poels, Geert - 2011
Persistent link: https://www.econbiz.de/10009239358
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Hospital Process Orientation (HPO) : the development of a measurement tool
Gemmel, Paul (contributor); Vandaele, Darline (contributor);  … - 2007
Persistent link: https://www.econbiz.de/10003581303
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A comparison of different project duration forecasting methods using earned value metrics
Vandevoorde, Stephan (contributor);  … - 2005
Persistent link: https://www.econbiz.de/10003089501
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An electromagnetic meta-heuristic for the nurse scheduling problem
Maenhout, Broos (contributor); Vanhoucke, Mario (contributor) - 2005
Persistent link: https://www.econbiz.de/10003089811
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A simulation and evaluation of earned value metrics to forecast the project duration
Vanhoucke, Mario (contributor);  … - 2005
Persistent link: https://www.econbiz.de/10003089863
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Change Management und Interaktionspotentiale : wie Rationalfallen den organisatorischen Wandel blockieren
Will, Matthias Georg - 2012
Die Situationslogik mehrseitiger Dilemmata blockiert häufig den organisatorischen Wandlungsprozess. Dieser Beitrag entwickelt eine Heuristik, wie Change Manager zwi-schen einem Optimierungsbedarf auf der Ebene der Spielzüge und einem Anpassungs-bedarf auf der Ebene der Spielregeln...
Persistent link: https://www.econbiz.de/10011784117