Purpose: This paper extends the dedication-based relationship maintenance mechanism of social exchange theory and customer perceived relationship investment to study the relationship performance of a convenience store launching an in-store kiosk business. Meanwhile, computer anxiety and time...

The main purpose of this study was to test the prescriptions for virtual leadership and leadership style change, based on the situational leadership theory. This study first manipulated virtual leadership by using email in accordance with transformational and transactional leadership theory....

Purpose - Nowadays, natural disasters happen increasingly and create severe damage worldwide. Being prepared and responsive is of great necessity. Therefore, this study aimed to analyze the capacity and efficiency of the public sector in disaster management, especially regarding online media....

The fast pace of wireless networks and mobile technologies development has created vast opportunities for financial service providers to render their services via the mobile platform. However, the acceptance of financial mobile services, particularly the mobile payment is still marginally...

This short analysis presents perspective and a holistic method for approaching and measuring customer satisfaction. The Balanced Critical Factor Index (BCFI) method is a measurement tool to indicate which attribute of a business process is critical and which is not, based on the experience and...

It is widely recognized that SMEs play significant role in driving the country’s economy. Thai SMEs as well are heart of the Thailand’s economy. Numbers of Thai technological SMEs applies knowledge management (KM) to enhance their innovation capability. This qualitative research, applying a...

This study is about the impact of online banking on customer service delivery in Malaysian banking industry. Due to the challenges of globalization and intensive competition, Banks were compelled to comprehend the services of online banking in order to entice the existing and the potential...

Purpose: In a modern competitive market, business quick decisions are often required at the point of sales to accommodate consumers’ demands. New products demanded for fitting the latest portfolio are considered as new variations and sustainable product development is secured in the...

The aim of this study is to propose a cloud virtualization technology infrastructure with an implementation of a case study. Applications of cloud computing in manufacturing and application of virtualization technology in the manufacturing literatures are reviewed in this paper. A manufacturing...

Purpose: The goal of this research is to investigate the innovation between buyer and supplier’s collaboration in order to create the values. The first one is the research identify that innovation elements between buyer and supplier’ collaboration on cost down on the switching costs, new...