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~isPartOf:"Driving service productivity : value-creation through innovation"
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Driving service productivity : value-creation through innovation
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Service tranformation through new information technology : information horizons revisited
Miles, Ian D.
;
Rush, Howard J.
;
Bessant, John R.
- In:
Driving service productivity : value-creation through …
,
(pp. 19-41)
.
2014
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