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Service productivity and innovation
Bessant, John R.; Lehmann, Claudia; Möslein, Kathrin - In: Driving service productivity : value-creation through …, (pp. 211-218). 2014
Persistent link: https://www.econbiz.de/10011337805
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Service productivity in the hotel business
Lillis, Bob - In: Driving service productivity : value-creation through …, (pp. 167-189). 2014
Persistent link: https://www.econbiz.de/10011337807
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Service productivity in professional service firms
Habicht, Hagen; Heidemann, Friedrich W.; Ross, Alastair - In: Driving service productivity : value-creation through …, (pp. 113-130). 2014
Persistent link: https://www.econbiz.de/10011337809
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Service productivity at airports
Lehmann, Claudia; Möslein, Kathrin - In: Driving service productivity : value-creation through …, (pp. 95-111). 2014
Persistent link: https://www.econbiz.de/10011337810
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Service-dominant logic and service science as lenses for service productivity
Edvardsson, Bo - In: Driving service productivity : value-creation through …, (pp. 73-91). 2014
Persistent link: https://www.econbiz.de/10011337811
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Managing service productivity
Klingner, Stephan; Pravemann, Stephanie; Becker, Michael; … - In: Driving service productivity : value-creation through …, (pp. 43-58). 2014
Persistent link: https://www.econbiz.de/10011337816
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Service tranformation through new information technology : information horizons revisited
Miles, Ian D.; Rush, Howard J.; Bessant, John R. - In: Driving service productivity : value-creation through …, (pp. 19-41). 2014
Persistent link: https://www.econbiz.de/10011337817
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Service productivity and innovation
Bessant, John R.; Lehmann, Claudia; Möslein, Kathrin - In: Driving service productivity : value-creation through …, (pp. 3-15). 2014
Persistent link: https://www.econbiz.de/10011337820